At Rocky Road Center, your voice is important to us. Whether it’s a suggestion, concern, or a compliment, we welcome your feedback to help us understand what we’re doing well—and where we can improve. Your input allows us to continually grow and enhance the support we provide to individuals and families.
You’re encouraged to connect with a Rocky Road Center team member either in person, over the phone, or by requesting a meeting with our management. You can also send us your feedback via email or traditional mail to the contact details listed on our website.
Positive feedback will be celebrated! We’ll make sure to share your kind words with the team member(s) involved and express our appreciation.
Constructive feedback is taken seriously. If something didn’t meet your expectations, we’ll carefully review the situation and take steps to adjust our practices, policies, or training to make things better.
Raising a Concern or Complaint
We view complaints as an opportunity to grow. By raising a concern, you’re helping us improve the quality of services we deliver—not just for you, but for our entire community.
Your care will never be affected by making a complaint.
You can remain anonymous if you prefer, though please note that without your contact details, we won’t be able to follow up with you directly. That said, we will still review the issue and take appropriate steps to address it.
How to Submit a Complaint
If you’d like to speak to someone about an issue, simply call your local Rocky Road Center—contact details are available on our website.
To lodge a written complaint:
Download and complete the complaint form (linked below).
Send it by email, post, or drop it off in person to your local Rocky Road Center. Addresses and emails are listed online.
What Happens Next?
Your complaint will be reviewed within 2 business days.
If contact information is provided, a team member will reach out to you within that time.
A full investigation will be completed within 7 business days.
We will share with you how we plan to resolve the issue and prevent it from happening again.
A follow-up will be made 14 days later to check if our actions have made a positive difference.
We appreciate your support and honesty as we strive to provide the highest quality care at Rocky Road Center. Your feedback truly helps us rock the road forward—together.
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